Frequently Asked Questions

Orders

How does our signature 'The Bloom Box of the Day' works?

We curate one daily bloom box flower arrangement that you can send to a friend, colleague, family member, or loved one on same or any given day.

Our goal is to make flowers accessible to everyone, so we offer free island-wide delivery for your bloom boxes. With a different arrangement offered each day, it is now hassle-free for the sender, eliminating the need to choose from a wide selection of different arrangements. This surprise-filled service ensures a delightful experience for the recipient.

Our flowers are beautifully presented in customised bloom boxes, making it convenient for the recipient to carry them around. Send a bloom box today and brighten someone's day!

When you schedule your daily bloom box for a later date, your floral design will follow the available flower arrangement for your chosen delivery date.

If you have a preference for something different, we have alternative choices for floral arrangements and gifts.

Explore more: www.thebloombox.sg/collections

Can I pre-order my flowers in advance?

Yes, you can purchase your flowers and gifts up to 60 days in advance!

When you schedule your daily bloom box for a later date, your floral design will follow the available flower arrangement for your chosen delivery date.

What time do you release the daily design of The Bloom Box?

At 5 pm daily, we will unveil The Bloom Box of the Day design for the following day on our website and social media channels. Stay tuned to our website and follow us on social media to catch a glimpse of the upcoming daily bloom box arrangements!

What are the sizes of The Bloom Box of the Day?

The Bloom Box of the Day is offered in box or vase. Box is available in three different sizes. You can choose between the Regular and Plus+ box sizes for delivery from Mondays to Saturdays.

The Baby box is exclusively available for bulk purchase, with a minimum order quantity of 3 pieces. If you are interested in purchasing the Baby bloom boxes in bulk, kindly send us your requirements through the contact form below.

Baby box measures 15 x 7 x 20 cm.
Regular box measures 23 x 12 x 30 cm.
Plus+ box measures 27 x 13 x 37 cm, includes double flowers.
Vase measures 11 Ø x 10 cm, with flowers measures approx. 28 cm height.

Do you attach receipt or invoice to my order?

We do not attach receipt or invoice to the physical floral order package. This is because many of our customers purchase items as gifts, and we want to ensure a seamless gifting experience.

Can I remain anonymous?

Absolutely! We respect your need for anonymity, adding a touch of mystery to your experience.

Can I make changes to my order?

If you need to make any changes to your order, please inform us 24 hours in advance. Any changes in address must be communicated by 8:30 am on the day of scheduled delivery. This is crucial as our dispatch drivers may already be en-route with your order. We regret to inform you that we cannot accommodate modifications for orders that are in transit. Your cooperation in promptly notifying us will help ensure a smooth and efficient delivery process.

Kindly call us immediately at +65 9726 7489 or reach us via the contact form below with your order number.

Please note that during peak periods such as Valentine's Day and Mother's Day, we are unable to accept any changes due to the high volume of orders. We apologise for any inconvenience and we appreciate your kind understanding.

Can I cancel my order?

It is okay to change your mind. We empathise with the fluidity of circumstances and acknowledge the possibility of changing one’s preferences.

We recommend considering the option to postpone or redirect your order to a different recipient or address. You may opt to postpone your order for up to 3 months without any additional charges. If you need to adjust the delivery date, please inform us 24 hours in advance. For a successful and timely delivery, any changes in address be communicated by 8:30 am on the day of scheduled delivery. This is crucial as our dispatch drivers may already be en-route with your order. Your cooperation in promptly notifying us will help ensure a smooth and efficient delivery process.

Otherwise, we gladly accept order cancellations made within 24 hours in advance of the original delivery date. A full refund will be provided, with a deduction of 15% admin fees to cover refund and payment gateway costs.

Refunds will be issued through the original mode of payment used for the purchase. Please note that we reserve the right to decline any refund requests that fall outside of the specified cancellation period.

Can I refund or exchange my order?

Due to the perishable nature of our products, customisation and made-to-order works, all purchases made from The Bloom Box are strictly non-exchangeable and non-refundable.

Flowers are like little surprises, by their very nature, are inherently unpredictable, even though we always aim to provide the perfect arrangement. In the event that you are unsatisfied with the flowers delivered, we apologise sincerely. Please reach out to us within 24 hours of the delivery date, providing specific details and, if possible, accompanying photographs. We are committed to addressing your concerns and will make every effort to find a fair resolution.

Delivery

Do you offer free delivery?

Yes! We offer free same-day island wide delivery in Singapore.

For orders placed before 12:45 pm, delivery is between 10 am and 6 pm.

For orders placed before 4:30 pm, delivery is between 5 pm and 9 pm.

We endeavor to make flowers easily accessible to everyone by providing complimentary flower delivery service for main island. For Sentosa, Tuas, and hospital addresses, there is an additional surcharge of $6.

However, we are unable to deliver to restricted zones and other offshore islands (Lim Chu Kang, Jurong Island, Pulau Ubin, army camps, airbase sites, prison quarters, shipyards).

When will my flowers be delivered?

We provide same-day delivery if you place your orders by 4:30 pm on the day itself.

Orders placed by 12:45 pm will be delivered between 10 am and 6 pm.

Orders placed by 4:30 pm will be delivered between 5 pm to 9 pm.

Please note that we are unable to accommodate specific timing requests as our couriers follow the most efficient delivery route to offer complimentary standard delivery. Rest assured, you will receive an email notification from our delivery system once your delivery has been made.

If you prefer a specific delivery time slot, there is an additional $15 surcharge for us to arrange a third-party courier. Kindly select the Specific Time option and your preferred timeslot on our product page.

Do you have an option for specific delivery time?

Yes, this option is available on the product page. If you prefer a specific delivery time slot, there is an additional $15 surcharge to arrange a third-party courier. Kindly select the Specific Time option and your preferred timeslot.

How do I check the delivery status of my order?

We know you are excited for your order to be delivered. You will receive an email notification from our delivery system once your delivery has been made.

Do you deliver on weekends and public holidays?

Our same-day delivery service is available from Mondays to Saturdays.

Preserved flowers arrangements are available for weekends delivery when orders are placed before Saturday, 4:30 pm.

Any exceptions for special occasions such as Valentine's day and Mother's day will be communicated through our website and social media channels. Stay tuned for updates and announcements!

Do you deliver to hospitals?

Yes, we do! Please select Hospital Address option (+$6). Remember to write your recipient's full name, ward and bed number. These details are important for our drivers and required for all hospital deliveries. Re-delivery fee of $20 applies to unsuccessful delivery to hospital.

Do you deliver to Sentosa and Tuas?

Yes, we do! Please reach out to us for these location. There is a surcharge of $6 to cover driver's cost. Re-delivery fee of $20 applies to unsuccessful delivery to these locations.

What happens if I have given incorrect or incomplete address?

If an incorrect or incomplete address is provided, we may need to clarify or obtain additional information from you (first) or recipient (second) to ensure accurate delivery. If the information is not given in time, a re-delivery charge of $15 will be imposed.

Contact us immediately on WhatsApp +65 9726 7489 to make amendments and we will do whatever we can to help! Just a heads up that delivery delays may occur for address amendments but we promise we will always do our best to minimise this.

What if my recipient is not available?

Our couriers will wait a maximum of 5 minutes in the event that the recipient is not at the stipulated address.

If the intended recipient is not present at the specified location, we have the option to leave the delivery at the doorstep or entrust it to a neighbour for residential addresses. For office addresses, we will leave it at the reception or with a colleague. In situations where there is no suitable person or location to leave your floral order, a $15 redirection fee will be charged for a subsequent delivery attempt.

Same-day redirection is subject to the availability of our drivers and the proximity of the second address. If it cannot be accommodated, the redirection will be scheduled for the following day.

Please be assured that our courier will take necessary precautions to securely place the delivery, ensuring that your recipient will be pleasantly surprised upon their return. While leaving the parcel outside the door is a possibility, we do not encourage it as our primary goal is to ensure the safe arrival of your order.

Why did I received a failed delivery notification?

Receiving a failed delivery notification indicates that our driver encountered difficulties delivering your order to the intended recipient. It is advisable to contact us promptly through WhatsApp +65 9726 7489 to coordinate either a re-delivery or arrange for self-collection. Please be note that a re-delivery fee of $15 applies.

Are there any restricted zones in Singapore that you do not deliver to?

We are unable to deliver to restricted zones and other offshore islands (Lim Chu Kang, Jurong Island, Pulau Ubin, army camps, airbase sites, prison quarters, shipyards).

Do you have a store for self collection?

Yes, we do! Simply select the "Pick Up" option at check out. You are welcome to do a self-collection at our studio between 9:00 am to 5:00 pm from Mondays to Saturdays. We are located at 2 Kallang Avenue, #05-03 CT Hub, Singapore 339407.

Payments

What payment methods do you accept?

We accept payment via Visa, Mastercard, PayPal and PayNow on our website. Take your pick!

Why did my payment fail and what should I do?

There are a few possible reasons why your payment was unsuccessful:

1. Your connection may have dropped during checkout.

2. Your card may have been rejected.

If you are still having trouble placing an order after multiple attempts, please contact us here with a screenshot of the error and we will sort it out for you.

How do I use a promo code?

Please enter the promo code at checkout. Kindly note that discount codes cannot be applied to orders that have already been placed, and reimbursements will not be provided if the code was not applied. However, you can save the code for your next purchase with us, as long as you meet the terms and conditions of the discount.

Flower Care

How to care for The Bloom Box of the Day?

Here are some recommendations and simple methods to prolong your flowers:

Bloom box as vase: It is not required to remove the flowers from our beautifully designed bloom boxes, nor transfer them into a separate vase.

Light and temperature: Place the bloom box in a cool, dry, and well-lit area away from direct sunlight and heat. This prevents them from drying out.

Watering: Light water sprinkle on the blooms, not on box, for them to stay refreshed and hydrated. Add small amounts of water to the floral form when it feels dry to the touch. This will keep the flowers hydrated. Pro-tip: To always maintain the floral foam moist, but not waterlogged. You can check it by touch - slightly pressing the foam through with your fingers.

Read more: www.thebloombox.sg/blogs/news/how-to-care-for-fresh-flower-bloom-box

How to care for your fresh floral arrangements?

Here are some methods to extend the life of your flowers at home.

Trim the stems: Gently remove the wrappers of the bouquet. Cut off dry bottom off the stem at an angle and place them in a vase with fresh water. This increases the surface area and allows maximum water absorption for the flowers.

Remove the lower leaves: Cut off all leaves from the stem that are below the water line. Make sure none is submerged in the water. This will further reduce bacteria growth and mould.

Daily basic maintenance: Remember to wash vase with soap and water. Change flower water daily to prevent bacteria and mosquito growth. Tip – Use room temperature water. The presence of slim or spots on the vase indicates bacteria build-up and this will cause flower to wilt quicker. Place vase in a cool, well-lit area away from direct sunlight and heating vents. Re-cut the stems and remove any fallen leaves or faded flowers to keep them looking fresh.

Add flower food: Add and dissolve a packet of flower food into vase. Alternatively, you can create your own mix with this recipe:

1 quart water + 2 tablespoons lemon juice + 1 tablespoon sugar + 1/2 teaspoon bleach. The sugar is the food part, and the bleach will help to slow fungi and bacteria growth.

This flower food will provide nutrients for the flowers and help to slow down fungi and bacteria growth.

Buy flower food here.

Corporate and event inquiries? Let's chat.

Every occasion is unique and special. Whether you require sophisticated centerpieces for a corporate event or personalised gifts for your valued clients, we go above and beyond to meet your needs.

Simply send your enquiry to hello@thebloombox.sg, and our team will be in touch with you to discuss and provide the support you need within 48 hours.

Can't find what you're looking for?

Send us your question in the contact form below and our Customer Service team will get back to you within 48 hours. Be sure to include your order number, if you have one.

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