Refund policy

Thank you for choosing our floral arrangements. Our policy reflects our commitment to delivering the highest quality flowers and exquisite designs. Your satisfaction is of utmost importance to us. We recognise the significance of your orders and strive to ensure our floral arrangements are meticulously crafted and delivered to the recipient to your direct specifications.

Order Confirmation

Once you have placed an order on www.thebloombox.sg or via telephone, your order is accepted by us. You will receive an email confirmation with the details of your order. Kindly review all information carefully, including delivery address, recipient details and messages. Please contact us immediately to correct any inaccurate information provided.

Change of Mind

It is okay to change your mind. We empathise with the fluidity of circumstances and acknowledge the possibility of changing one’s preferences.

We recommend considering the option to postpone or redirect your order to a different recipient or address. You may opt to postpone your order for up to 3 months without any additional charges. If you need to adjust the delivery date, please inform us 24 hours in advance. For a successful and timely delivery, any changes in address be communicated by 8:30am on the day of scheduled delivery. This is crucial as our dispatch drivers may already be en-route with your order. Your cooperation in promptly notifying us will help ensure a smooth and efficient delivery process.

Otherwise, we gladly accept order cancellations made within 24 hours in advance of the original delivery date. A full refund will be provided, with a deduction of 15% admin fees to cover refund and payment gateway costs.

Refunds will be issued through the original mode of payment used for the purchase. Please note that we reserve the right to decline any refund requests that fall outside of the specified cancellation period.

Refunds & Exchanges

Due to the perishable nature of our products, customisation and made-to-order works, all purchases made from The Bloom Box are strictly non-exchangeable and non-refundable.

Flowers are like little surprises, by their very nature, are inherently unpredictable, even though we always aim to provide the perfect arrangement. In the event that you are unsatisfied with the flowers delivered, we apologise sincerely. Please reach out to us within 24 hours of the delivery date, providing specific details and, if possible, accompanying photographs. We are committed to addressing your concerns and will make every effort to find a fair resolution.

For any enquiries and support, please feel free to reach out to us with your order number as subject head via email to hello@thebloombox.sg or send us a WhatsApp text at +65 9726 7489.

The Bloom Box Pte Ltd reserves the right to decline a refund request and to change Refunds and Exchanges policy from time to time without prior notice.

Last updated on 1 January 2024.